FAQs

To become an MHFAider®, you need to take an MHFA™ course. You can book as an individual with one of our independent instructors. If you are looking to train 12 people or more in your organisation, get in touch with us to discuss your requirements.

• Mental health First Aid is the help provided to a person with mental health problems, mental illness, or in mental health crisis.
• Psychological First Aid is help provided to those in a disastrous situation.

• Mental Health First Aid (MHFA) is about what you do. It teaches you how to support someone who is experiencing a mental health problem or crisis.
• Psychological Safety is about the environment. It means people feel safe to speak up, share concerns, or ask for help without fear.

As a training organisation, we cannot offer mental health support or advice. However, you can contact the National Helpline Telemanas 14416.

This course builds your competence and confidence to intervene during a mental health crisis, but also to be a supportive, empathetic listening ear in day-to-day conversations, especially with someone facing a mental illness. As a parent/partner, you will learn how to have supportive conversations with your loved one and how to respond in mental health crises like suicide/self-harm/panic attacks/psychosis/aggression. One would also learn when and how to seek professional support.

If you have or have previously had a mental illness, MHFA can help you to understand the condition better as it would discuss the risk factors, signs, and self-care practices. Moreover, helplines, mental health services, and other credible resources are shared in the manual and through the course, which may be useful when seeking treatment.

Additionally, you may be uniquely equipped to identify signs of mental health problems in others, provide relevant and empathetic first aid support, and refer them to appropriate services.

Your globally-recognized accreditation in MHFA does not qualify you as a mental health professional. MHFAiders are not mental health professionals or counsellors, and are not eligible to provide counselling services.

You are a first responder, equipped to support in a mental health crisis situation or to intervene early for someone going through a mental health problem before they are referred to a professional, if required.

For example, someone trained in physical first aid is not qualified to be a paramedic or doctor. But when there is a crisis, one can help in aiding the person and taking them to a medical professional. Likewise, Mental Health First Aid trains you to respond to mental health crises in a timely manner, not treat them.

No. MHFA emphasizes that you are not responsible for fixing the problem, but for:

• Supporting the person
• Encouraging appropriate professional help
• Respecting their autonomy
  
  

Also, we need to understand that mental health problems and illnesses are complex and should not be perceived as a passing phase which needs “fixing”. They require evidence-based intervention.

No, this is not a form of counseling. MHFA is an educational training focusing on explaining mental health problems and various mental illnesses, support strategies, and self-care, all rooted in the Indian context. This course has evolved and strengthened over the last 25 years of rigorous research and discussions, and structured based on the inputs from mental health practitioners and those with lived experience.

When understanding a complex topic like mental health, it is important to consider the credibility of information. The MHFA course

• is evidence-based
• contains videos from those with lived experiences
• has interactions and activities
  
  

that build confidence and skills to identify signs of mental illness, the ability to approach and effectively support them, and address myths and misconceptions. Given the rapidly evolving field of mental health, it is important to continually update our knowledge. This course is the best approach to expand learning while staying updated.

This course creates a safe environment to learn and make mistakes while doing so. Through activities and interactions with the instructor and the batch, you will have ample practice to apply your skills to the real world.

Some of the skills you can expect to learn through this course include:

• Identifying signs of mental health problems and mental illness
• Approaching one with mental health problems or mental illness.
• Supporting one with mental health problem and mental illness
• Responding in a mental health crisis
• Active listening
• Empathy
• Self-awareness
• Making appropriate referrals
• Self-care
• Non-judgmental language
• Involving other support systems in helping the person

The course is structured such that it enhances knowledge and contains experiential learning exercises including activities and discussions, which can promote the questioning of existing beliefs – an important component in learning. These enable one to be equipped to initiate more conversations around mental health, support proactively and empathetically, advocate for mental health within the community, and exercise confident decision-making during support interactions. One would also learn the importance of self-care and implement it within one’s life to promote mental wellness.

Mental Health First Aid (MHFA) is copyrighted to protect its integrity, quality, and impact, and not to restrict access.

1. To preserve a standardized, evidence-based model

2. To ensure quality and safety in delivery

3. To prevent misrepresentation of the MHFA approach

4. To enable continuous research and updates

5. To support responsible scaling

No. MHFA India does not provide counselling or EAPs. Our work centers around educating individuals to strengthen early intervention. This training is widely adopted within workplaces and public, and is now being introduced to colleges and universities. As such, it is a suitable first-line initiative of peer-to-peer support, before professional support is involved. 

It depends on what you are interested in and who you want to support. We have courses to help you support:

• General adult population
• Colleagues and employees in the workplace
• Students and staff in higher education

MHFA™ India is the only licensed organisation from MHFA™ International, Australia for the delivery of SMHFA courses in India. The module is adapted to the Indian mental health situation to make it practical and beneficial. If you live in India and wish to become an MHFAider® and practise the ALGEE Action Plan in your community, it’s important to take the India-specific course. MHFA™ is a global movement that is present in 25 countries. Each country licenses its own MHFA™ program separately. You can browse through all the international MHFA™ programs at mhfainternational.org

As the idea of first aid for mental health becomes popular, other training providers offer unlicensed 'Mental Health First Aid' with different formats.

The course that MHFA India provides is an evidence-based, standardized, structured, skills-oriented training that teaches people how to respond to mental health problems, mental illness and crises until professional help is available.

The quality and safety of courses provided by other trainers cannot be guaranteed and can lead to unsafe learning with poor results on being an appropriate first aider. Further, those courses are not accredited and standardised.

You may follow us on social media or sign up for our newsletter to keep up to date with what we’re doing. We support mental health campaigns throughout the year and are often looking for members of the MHFA™ India community to get involved, for example by sharing your story.

Want to teach MHFA™ India courses yourself? We offer an Instructor Training program that qualifies you to deliver our courses.

If you’re interested in working for the MHFA™ India central team, write to us at hr@mhfaindia.com.

Courses can be booked only through the MHFA™ India website. Choose a training date from the Training Calendar. To enroll for our upcoming trainings please visit the following link: Book a course

A calendar of Training dates is published on the ‘Book a course’ page of this website

MHFA™ Instructors are exclusively trained only by MHFA™ India. The list of trained and Accredited Instructors is on the official website of MHFA™ India. Take a look at the training calendar to find the training provided by individual Instructors.

For our Mental Health First Aid® courses, the face-to-face mode is delivered across two days each under a span of 6 hours. Each training day is planned with two tea breaks and one lunch break. For the blended mode, two live training sessions are delivered each under a span of three hours, spread across two to three weeks, with self-learning activities in between. The timings of the live training sessions will be either 10 AM - 1 PM or 2 PM to 5 PM.

Our half-day Suicide Prevention and NSSI courses are two different courses delivered separately from one another, preferably a few days apart. Online mode for each is delivered through two live training sessions, one in the morning (10:30 AM - 1 PM) and one in the afternoon (2:30 PM to 5 PM), each spanning 2.5 hours.

Our half-day Mental Health Knowledge for Managers and MHFA Refresher courses are usually delivered in one morning or afternoon session of four hours.

Course fees do vary for reasons which may include: course type, individual Instructor qualifications and credentials, course venue, and course location.

To see prices for upcoming courses go to our course calendar.

Payment is integrated with course registration on the website. Once you select your dates and course in the Calendar, you can make payments as shown on the page. On receipt of full payment, your seat will be considered confirmed.

MHFA™ India does not offer shortened versions of our courses.

MHFA™ India does not recommend participating in or delivering half-day or shortened versions of our MHFA™ courses as it is unclear how effective these are at improving knowledge, attitudes, confidence, and behavior towards people experiencing mental health problems or mental health crises. MHFA™ India’s courses are designed and evaluated as a ‘whole’ (two-day) course, so we cannot know how effective it would be to only complete one session or component of a course.

Our evidence-based MHFA™ courses are 12-hour (2-day) workshops that are conducted face-to-face or a mixture of eLearning and instructor-led live sessions.

Suicide prevention is one of the topics covered in the standard and blended MHFA™ course. A separate half-day course is designated for both Suicide Prevention and Non-Suicidal Self-Injury First Aid.

One of the most important aims of MHFA™ courses is to dispel the myths and stigma associated with mental illness and our courses are designed with this in mind.

Diagnosing mental illnesses is not part of the curriculum and the course does not qualify anyone to make a diagnosis. The course will briefly cover how mental illnesses are diagnosed but the focus is on recognising that someone is unwell and assisting them to get the help they need.

MHFA™ participants learn to recognise symptoms and refer a person to appropriate help, which we believe is very important. Many symptoms of mental illness are misunderstood by the community and result in people being further isolated. A lot of time is spent in learning ways of being non-judgmental, listening, providing support (both emotional and practical) and encouraging the person to seek the support of those around them, while doing things that help them feel better.

This is why it is indispensable to learn about mental illness and its diagnosis as we do so for physical illness.

For safety reasons, MHFA™ India manuals are only given out on courses and can’t be ordered separately. The guidance and training provided by the course instructor will give people the understanding and skills to use the resources in the manual safely and appropriately.

There are many factors that can increase the risk of mental health problems like periods of prolonged stress, anxiety, witnessing or experiencing traumatic events etc.

A person with a history of mental health problems can find the course a little upsetting, although not always. But even someone who is feeling great can become upset by reading and thinking about such difficult topics. This may be because of their current circumstances or a past incident or even for no clear reason at all.

However, the good news is that it does not happen to everyone or often. Even if someone is feeling upset, they can start feeling better in a few minutes. After a few hours, the feelings of distress would fade off. People usually report feeling much better and glad about doing the course.

We believe the best way to resolve any issue is to talk about it. Complaints will be dealt with sensitively, promptly, and in confidence. Please call us: +91 7397383004 to speak to one of our team members or write to us at operation@mhfaindia.com

If you are experiencing problems submitting either the feedback or assessment, then please try the solutions below before contacting us:

1. Check that your browser is up to date. Google Chrome and Mozilla Firefox are suitable and free options to look into.

2. Attempt to open the link we sent you via email in incognito/private mode in your selected browser.

If you encounter an issue with saving the feedback or the page reloading to present the feedback form again or get an error successfully entering your assessment questions, please contact us at lmsadmin@mhfaindia.com Or operation@mhfaindia.com

Payment is integrated with the course registration on the website. Once you select the dates and the course in the training calendar you will be directed to the payment page. Upon choosing RazorPay an additional gateway charge will apply in the checkout page. An additional courier charge of Rs. 600 will be applicable for dispatching the manuals including GST.  

Please note that before making any online payments to avail of services offered by MHFA India, you should consider the following:

You can make payments with a Credit Card, Debit Card, Net Banking, or UPI.

When you make online payments, MHFA India deems that you are authorized to use these card or net banking credentials and that sufficient credit is available at your disposal.

Before you make online payments, we recommend you make the necessary inquiries with the credit card or debit card service provider (payment service provider), i.e., with the respective bank, regarding the charges or fees payable against the credit/debit card. MHFA India course fee is not inclusive of any processing fee any service provider may charge you for their services.

At the time of registering or booking our Services, when you supply the Credit Card information, it is processed by the payment gateway of the Payment Service Provider and MHFA India does not store your Card information at any time. Do ensure to provide correct and valid Debit/Credit card details. We recommend you take and retain a screenshot/copy of the transaction for record-keeping purposes, which might assist in resolving any disputes.

The Website is secure and your online payments entered through the payment gateway are secured by 128-bit encryption. Though enough precautions are taken, when you register, we deem that you agree, understand, and confirm that your Personally Identifiable Information including without limitation, details relating to Debit Card/Credit Card/Net Banking transmitted over the internet may be susceptible to misuse, hacking, theft, and/or fraud and that MHFAI has no control over such matters. MHFAI, including its employees or affiliates, do not accept or assume any liability in the event of such unauthorized interception, hacking, or other unauthorized access to information provided by a user of the Services.

If You register in this system and make payment through different methods otherwise, like corporate payments, you must sign a Training Services Agreement with MHFA India.

We will issue your tax invoice, setting out all relevant taxes per the rules in place.

For more information visit: Terms and Conditions

You may request rescheduling only once and you will not incur any additional charges. You can choose the next immediately available training.  Anything other than this, the training fee will be retained with no rescheduling.

If your cancellation date is 15 calendar days or more prior to the course date, we will reimburse 80% of the course fee. In case the cancellation date is within 7-14 calendar days prior to the course start date, we will reimburse 30% of the course fee. However, if the cancellation date is within 7 calendar days from the course start date, then there will be no refunds. MHFA will process any refunds within 30 working days of the receipt of your cancellation request and credit the amount via net banking through the MHFA account. You are required to share your bank account and net banking details with us to process your refund.

(a) If the training is cancelled 35 working days before the scheduled date, the Client shall pay 25% of the fee to the Company.

(b) If the training is cancelled 30 working days or less before the scheduled date, the Client shall pay 50% of the fee to the Company.

(c) If the training is cancelled 25 working days or less before the scheduled date, the Client shall pay 100% of the fee to the Company.

(d) The Client may request a change in the training dates only up to two months prior to the scheduled dates.

MHFA will not be liable for any loss/expenses incurred by you when you initiate a cancelation request relating to the training booked. The expenses/loss may include but is not limited to expense/loss due to any cancellation of flight tickets and hotel booking, in relation to the training you booked.

If the training is canceled by MHFA India, they MHFA India  must oblige as follows:

Negotiate new dates with the Client for rescheduling the training.

If dates are not agreed upon, MHFA India shall refund Client 100% of the fees when paid in advance

The client shall return all training materials, including MHFA manuals without any damage, to MHFA India. MHFA India will revoke access to the learning platform. The client will not have any right to claim certificates.

MHFA India may only cancel the training in writing to Client by as well explaining clearly the reasons behind the cancellation, with a prior written notice of thirty (30) days.

Upon successful completion of the components of the training programme, you will gain access to your certificate from your online portal.

The enrolment is valid for a period of 3 months.

No. Both the courses are the same and the only difference is in the format of teaching. 

If you receive emails from us with incorrect spelling of your name or you need to update your personal details, including the name of your certificate, you can do the following:

Visit our website ( https://www.mhfaindia.com/) and proceed to your respective login page (Company/Learners/Instructors)

After logging in a URL will pop up (https://learn.mhfaindia.com/user/edit.php) and it should appear on your Account Dashboard

Once you click the URL you will see the open edit and then you correct your name or any other details which have been incorrect.

MHFA™ India will collect and store feedback data for the following activities:

• Instructors to view collated feedback for their courses.
• For instructors to view participant averages.
• For the purpose of mentoring and providing ongoing support.
  
  

To produce the training outcome report for individual companies and also produce consolidated feedback reports.

No, the official logo cannot be used without prior permission. Those who complete the MHFA™ course will receive a “Certified” logo and mental health first aiders who clear the Accredited Assessment will be given an “Accredited” logo.

You will need to participate in the five-day MHFA Instructor Training program which qualifies you to deliver the respective MHFA course in your communities.

The primary role of Instructors is to teach the Mental Health First Aid® course with fidelity to the core program model and key messages. Each Instructor has a set of materials to guide them through course facilitation.

To teach a course, certified Instructors must arrange the required materials and resources for all their participants.

Conducting a course involves much more than simply teaching it. Instructors frequently have to promote their capacity as a trainer of MHFA™ to different communities in order to assure training. Business meetings or free informative sessions are some of the tools one can use for promotion.

The MHFA™ India website is where you can exclusively apply for the course. Sign up to start the application process and follow the instructions given on the website. Your application will be approved based on the fulfillment of the requisite criteria. Click here for more details

Once your application is approved and officially informed to you, you can complete the payment through the payment gateway on our website. Online payment and bank transfer are the sole accepted methods of payment for the course. On receipt of successful payment, your seat will be confirmed.

If you cancel one month before the first day of the Instructor Training program, MHFA™ India reserves the right to charge 50% of the course fee.

If you cancel post it, do not attend, or do not complete the program, you will be charged the full rate.

Cancellations must be sent in writing to courses@mhfaindia.com and are only valid once the receipt has been confirmed.

For example: If the course dates are 18-22 March and we receive an email from you requesting cancellation on 17th February then you are eligible for a 50% refund of the amount. We require 4-6 weeks to complete the transfer.

Trainee instructors must attend every day of the Instructor Training Course, as it’s integral in your learning:

• You observe the course from the viewpoint of an instructor, rather than a recipient.
• Each instructor has different teaching methods and it is an advantage to experience at least two. styles before becoming an instructor yourself.
• As it is a class of trainee instructors, the course which is conducted on the first 2 days usually. imparts more knowledge.
• Significant networking and group cohesion occur during the course.

After successfully completing the Instructor Training, you are to deliver a minimum of 3 training programs in the first year. The first training should be co-trained with a senior Accredited trainer appointed by MHFA™ India.

If you are living in India and you work in India and plan to train the public within Indian territory, then you can apply for the Instructors Course from MHFA™ India. Upon moving out of India, the right to train as Instructor will be denied as you cannot train in another country. You will need to contact the MHFA™ office of that country for additional training as to that country’s requirements.

No, you cannot provide training in India. The MHFA course has been adapted and acculturated to Indian specifics and resources, which differ from the country you have received your instructor’s accreditation. You will need to attend the Instructor’s training with MHFA™ India. Please contact us at mhfaindia@mhfaindia.com for further information.

We recognise that psychologists and other mental health professionals are highly skilled and knowledgeable about mental health problems and their treatments. However, our courses have first aid rather than a clinical focus. Doctors and nurses do not always make the best physical first aiders, as while they may be very competent in treating patients in a clinical setting, they are not usually taught or experienced in the basic care a first aider provides prior to professional medical help arriving. There are several psychologists and other mental health professionals who are accredited MHFA™ Instructors and all of them have completed the full MHFA™ Instructor Training course.

As the idea of first aid for mental health becomes popular, some other training providers offer unlicensed 'Mental Health First Aid’ or ‘First Aid for Mental Health’ instructor training.  We would advise caution when choosing a training provider, whether you're looking for a Mental Health First Aid® course or interested in becoming an instructor yourself. The quality and safety of courses provided by other trainers cannot be guaranteed.

The cost of an MHFA™ India Instructor Training Program reflects the quality of teaching, materials and support that you will receive as part of your five-day experience.  Cheaper, unlicensed training is unlikely to have the evidence base or quality that is associated with MHFA™India Instructor Training Program. 

You will not need to complete a full MHFA™ Course again in 3 years but rather a shorter Refresher MHFA™ Course.

Accreditation refers to the action or process of officially recognizing that learners are qualified to perform a particular activity.

You are eligible to attempt this assessment if you have completed an MHFA™ course. You will be able to access the Accreditation test from your dashboard as soon as you complete the course.

Once you pass the assessment, you receive a digital Accreditation Certificate. This Accreditation is valid for 3 years from the date of your MHFA™ course and is renewed by completing a short MHFA Refresher Course.

Participants have up to 3 months after their accreditation expires to complete a Refresher Course and the online assessment.

The Accreditation Assessment is an online 20-question quiz, with a mixture of multiple-choice questions based on specific MHFA™ scenarios and True or False questions, that is completed using the MHFA™ manual.

You must score at least 70% to pass the assessment. If you do not pass on your first attempt, you will be offered a second attempt.

Although this assessment only has 20 questions, it assesses mental health knowledge and Mental Health First Aid® skills across the MHFA™ curriculum.

The pass percentage for the MHFAider® Accreditation Assessment is 70%.

As long as you have not submitted the assessment twice, you can attempt it again via the link provided in the post-training activities prompt email you received from MHFA™ India.

If you are experiencing problems submitting either the feedback or assessment then please check that your browser is up to date. Google Chrome and Mozilla Firefox are suitable and free options to look into before you reach out to us.

If you successfully enter your assessment questions and get an error (e.g. 'the result totals 0' or you've had two attempts when you believe you have only had one), please contact us at courses@mhfaindia.com.

There is no cost for taking the online Accreditation Assessment and becoming an Accredited MHFAider® for the Standard MHFA™ and Blended MHFA™ for Workplace courses.

No, it does not! You would need to apply and be approved to do an MHFA Instructor Course to teach MHFA™ in your communities.

As an MHFAider®, you are committed to not using the manual and the information taken in any form during the training or after it, for any teaching or training purposes. It may lead to creating damage to your participants as the MHFA™ program is a standardised one that can be administered solely by trained and Accredited MHFA™ Instructors. MHFA™ India reserves the right to take legal action towards breach of copyrights and misuse of the materials. See copyright notes at the beginning of the manual.

It is not mandatory, but we recommend you take the online accreditation test which is valid for a period of 3 years. With an accreditation certificate, you are eligible to take the refresher course after 3 years. Thos who do not have the accreditation certificate will have to take the full course again after 3 years.

The Certificate of Completion is granted upon completing the course. MHFAider® Accreditation is granted only after passing the online accreditation assessment (with 70%). Accreditation is internationally recognised.

The reason the Instructor has marked you as insufficient participation is because you need to be present at least 95% of the time in the learning session.

There are six steps to complete when undertaking a Blended MHFA™ course:

• Pre-module activities
• E-learning modules
• Instructor-led live sessions
• Post-module activities
• Certification
• Accreditation Assessment (Optional)

E-Learning bulk enrolments can be purchased in the form of vouchers by writing to us at mhfaindia@mhfaindia.com. Once purchased, voucher codes will be sent to participants individually. The voucher codes are for single-use only and expire 12 months from their purchase date. To enroll in a Blended MHFA™ course, each user needs to visit the enrolment page (a link will be provided along with the voucher email) and enter their voucher code in the payment section. Please note that each participant needs to have their account registered to their email address to complete an MHFA™ course.

Yes, we recommend participants complete all components of training within a maximum of two months from the start of their training programme.

1. The reason the Instructor has marked you as insufficient participation is because you need to be present at least 95% of the time in the learning session. 

2. You may need to log in and check that you have successfully completed all pre-module activities as well as the E-learning, the system will allow you to progress once all are completed.

No. But we recommend you keep a schedule for the class every day so that you can complete the modules without any delay.

No. To become a successful Mental Health First Aider, attending both the training components is mandatory. 

Our E-Learning courses consist of 5-6 modules depending on the course, all of which must be completed mandatorily.

There are some basic technical requirements for accessing MHFA™ eLearning courses:

• You will need the latest version of an internet browser such as Chrome, Firefox, or Safari
• Internet Explorer/Microsoft Edge browsers are not supported
• You will need to allow pop-up windows from inserting the eLearning link
• You will need an internet connection that allows streaming video via a third-party streaming site
• If you are unable to play videos featured in our e-learning courses, please ensure that your internet connection allows streaming video via third-party sites such as vimeo.com and youtube.com
  
  

Check with your system admin or IT department if you require assistance, or access e-Learning via another internet connection without restrictions on streaming video.

Our eLearning courses are optimised for desktop or laptop - we do not recommend completing them on a mobile/tablet device.

Your progress is periodically saved as you proceed through the course. Each time you proceed to a new slide or answer a question, your progress is recorded, so you can easily continue from where you left off.

If you start a module then wish to exit before completing it, please exit by clicking the save and exit icon on the top right of the module screen. Once you complete a module, your results will be saved, and it will reset from the beginning.

Access to review e-learning is available only for two months from the date of course enrolment.

Please see our basic technological requirements for accessing MHFA™ e-learning courses and contact your IT administrator if you require further assistance. If you are still experiencing technical problems, please contact operation@mhfaindia.com

Generally, we respond to your enquiries within 24 hours (excluding weekends and public holidays).

The MHFA™ manual is a lengthy document and can sometimes take several minutes to load within your browser.

A loading icon may remain on your screen for several minutes while the browser loads the document. It is dependent on your device’s performance, and browser you are using.

The manual may also partially load and appear blurry until it completes loading. If you are using an unsupported or out-of-date browser, the manual may load in a font that is not easy to read.

Please note we recommend using the latest version of Chrome (https://www.google.com/chrome/)

The manual is available online through your MHFA™ dashboard and not for downloading.

Yes, the E-Learning module is designed to provide comprehensive coverage of all the topics outlined in the manual. We have meticulously ensured that the content within the module aligns perfectly with the manual's content, making it a valuable and effective resource for learners. Whether you're looking to grasp the fundamental concepts or dive deep into advanced topics, you can trust that the eLearning modules offer a thorough and engaging learning experience, enhancing your understanding and knowledge retention.

Some basic skills such as:

• Familiarity with web browsers

• Familiarity with interactive graphics

• Experience in searching the internet with a search engine

• A level of comfort using technology.

Refresher courses need to be completed no later than three years after an MHFAider's® original course date (i.e. by the MHFAider® accreditation expiry date).

You are eligible for a refresher course if you have been accredited as an MHFAider® within the last three years. Upon successful completion of a refresher course and completion of the re-accreditation assessment, accreditation will be extended for a further 3-year period. After this time (6 years from the initial full 12-hour course completion), an additional full course will need to be undertaken to maintain accreditation thereafter.

Accredited MHFAiders® will receive an email when they are due to complete their refresher training three months before their accreditation expires. A second reminder will be sent one month before expiry. 

Need A Refresher On MHFA™? Click Here

The dashboard provides a comprehensive overview of the portal. It allows users or instructors to view and edit their profiles, manage their enrolled courses, enroll in other courses, access the MHFAider community and chat forum, get news or announcements specific to Instructors, and learn about the data policy and cancellation and refund policies

On our MHFA webpage, click "Instructor Login," which is in the top right corner. Enter your credentials. Or login with OTP. If you forgot your password, click "forgot password," enter your registered email ID, and then log in

The following list will appear on your dashboard:

• Instructor name (no nicknames). As it appears in your government ID
• Instructor's code: It is unique for you.
• Certified or accredited courses (i.e., the courses that you are taking)
• Total number of training sessions and number of participants you have trained.
• Instructor rating (Overall how your learners have rated you on the feedback form)
• Type of instructor.
• Your upcoming course reminder.

In the dashboard, on the left side, click "edit profile" to update the details.

"Click my course" to see the course name, training ID, instructor name, co-facilitator training status, training progress, training access expiration date, and actions. In Action, click "Go to Learn" to continue your education. Click "Download the certificate" to access it at any time.

"Click Manage Training." The Training List page will display. Click "Start Training" and choose the course you want to create training for. Fill in the essential data by selecting your co-facilitator (if you plan to have one), day, and time for the live session. Enter the required information and create your training. You have two choices:

• Save the training and make it available to the public.
• Save and keep the training private.

The live session is otherwise considered an in-person session where the participants and MHFA trainer meet on the same platform. This platform can be a physical platform like a classroom, or using an online platform like Zoom or teams.

You can place the date and time when you intend learners to have access to activities and modules at the MHFA India learning platform.

The maximum number of participants is set by the system. You can't accommodate more than that number. After the number of enrolments has reached the maximum, the training will close automatically

Yes, you can decide the price. But there is a minimum and maximum range fixed by MHFA India. There are three options,

• You can select “default price”, which is the roof price set by MHFA India.
• Enter your “own price” in the window that appears next to it, you can decide your price which should be within the minimum and maximum range set by MHFA India.
• “Apply for a voucher”, where you have two options discount a full value or a percentage of it. This will be applied over the maximum price set by MHFA India.

Two windows will appear when you choose to Apply for a Voucher,

• % discount, which shouldn't be beyond the minimum price set by MHFA India.
• Number of vouchers that you would like to receive for the % decided above.

Your request for a voucher will be received by MHFA India and the operation team will send the vouchers to your registered e-mail ID

No, but it is unique for that specific training. Once the training has closed you can’t use the voucher anymore. It cannot be used for any other training

The price varies for different courses and to keep fair business we have decided on the floor and roof price for each course. In between is the margin that is what MHFA India instructors can earn. You can decide for yourself the price you finally wish to sell your training. Prices in the table of Start training are not inclusive of tax-GST. However, when you save the training the price for that specific training that the public sees includes the GST amount. The GST is built into the system and auto-calculates the final amount

This should be the last date when your people can enroll. After that day the training will close automatically, and people cannot enroll

There are three options,

• Open
• Closed
• Full

So open indicates, that people can enroll. Closed indicates, people cannot enroll and make payments. Full means the training has been fully booked. You need to change this manually.

Put the name of the client for instance “Client X Training 3”. This will help you easily identify and search or filter that specific training in your dashboard.

Those are mandatory especially for physical training. This information will be displayed in the training details for the participants and must be accurate and in detail. In the case of blended training enter basic information.

Additional information appears in the training details, and you can leave any information to the people who have enrolled.

The public indicates that this training will be listed on the MHFA India website's public schedule, where anybody may view and enroll.

Private implies that you may only share the link to enroll with people you know who are designated to take the course, such as corporate employees. This signifies that all the training seats have been sold, and you do not need to keep them open for public enrollment.

Yes, you can change from private to public.

No, you cannot delete the course; however, you can modify the training. In the dashboard, click "Manage Training". You will reach the training list page. Scroll to the right and click the "edit" button under "action". We recommend you not edit the course after you have enrolled and if it is necessary you need to ensure that you inform participants and respect the “Cancellation and Return Policy”.

To promote training and enhance course sales, utilize the course QR codes and put them on social media, e-mail signature, your website if you have one, and other forums you are part of. We recommend planning your annual calendar and promoting a training minimum of two months before the training implementation date. This will give you time to fill all your training seats. Check “useful materials” for content and marketing materials prepared by MHFA India.

You can notify the client by emailing them the QR code that is relevant to the private training and asking them to complete their enrolment with the QR code and the coupon code (when applicable). Find the template emails under useful materials.

QR code is a unique code for each training, for each training you create, and you can find it under the “manage my training” button at the end of each training listed in the table.

Select "manage training" and the training you wish to view the enrolled students in. After scrolling to the right, select "Manage user". There will be a list of enrolled participants along with their basic information. Including payment status. For every enrollment as an instructor, you will be notified in your e-mail ID.

"Click Manage Training." A table with all your training lists will be provided. You can see the course name, instructor name, facilitator name, training code, course type, method of delivery, language of instruction, date and time of instructor-led sessions, QR code, and actions.

You may also use the search function located underneath "Start training" in"Manage training" Instead of going through each training, enter the training code " MHFAI233 " where you locate the precise course you wish to see.

• Edit -You can edit the training details until the last date of enrolment.
• Manage users - you will see people who have enrolled, and their basic details and status (certified, Accredited, Candidate)
• Manage payments- You can see the amount paid by each either through a voucher or direct payment to the MHFA India account.
• View Progress- Where you can see the progress of each learner in the MHFA India learning system.

Click “manage training.”The training list page will appear. Scroll to the right and click “Manage user.” Find attendance status and attendance under Action. Click attendance and select the attendance status (present/insufficient presence/absence). Click save changes. A no-reply mail from MHFA India regarding the attendance will be sent to the participants.

• Present- when the participant has been 95 % of the time present in the session there throughout the session.
• Insufficient- The participant has less than 95% of the maximum time.
• Absent- The person doesn't appear in the training.
• E-learning- All the activities and the modules are completed.

• You have e-mails to operation@mhfaindia.com with the attendance report, like the attendance sheet or Zoom or teams' presence report.
• Only when the learners have completed all the activities and the modules in the MHFA India learning platform.

Yes, only when they have been absent or insufficient presence. The instructor decides to decide whether to charge the participant for the session. As MHFA India we accept one-time replacements free of cost only for emergency absences.

Yes, once the candidate has attended all the pending classes, you may give them full attendance.

Under “manage training” you can check “manage users” and see the training status.

A monitor is a member of a batch that you assign and give permission to be able to view the progress of the entire batch that they are part of. It's a great tool to use especially for private groups. This helps you not spend time creating a report on the progress of the learners to the client.

Click "manage training." The training list page will appear. Scroll to the right and click "Manage User." You can activate the monitor status for the chosen person. We recommend not to assign more than two people from the batch. The person you made as monitor will receive an email, notifying them of the role you have assigned. Do not forget to remove the monitor role once the batch is completed and certified.

Absolutely yes. You need to receive MHFA approval before you grant attendance.

Students are expected to have done their studies before coming to the live session. This will help the participants understand and relate topics that they have learned. Also, they can point out the doubts that they encountered on self-learning.

Yes, Reach out to other instructors for collaboration and co-training.

Yes, you can offer a discount as an instructor, but it should be only between the minimum to maximum price set by MHFA India. Either you can decide the price or request vouchers for specific learners.

So, there are two types of instructors.

• Dependent
• Independent.

The dependent instructor is the one who is been trained as an MHFA India instructor as part of the company or educational institution. They can deliver training only for members of their specific company or institution.

Independent instructors are individuals who can market and sell MHFA training to their communities and clients.

Regular instructors are the ones who deliver the certificate courses. The National instructors are the ones who deliver the instructor courses.

In the feedback form, a question is asked on Rating the instructor. rating is classified as follows. This initiative is applied to assure transparency in the quality of the training to the public. Rating is on the total number of people you have trained and answered the question.

• Beginner-1 star
• Intermediate- 2 star
• Competent- 3 star
• Proficient- 4 star
• Expert- 5 stars.

Are all the courses that you are accredited as an MHFA India instructor? That means you are a trainer for that specific course.

Yes, your accreditation for a specific course will start the date you are certified for that course and expire a year from that date. During the year you are expected to have accumulated “three points” for that specific training. You can see the expiry date for each course under the accredited course table in the dashboard.

As part of the agreement with MHFA India, you are expected to complete several trainings in a year for each course that you have accredited. List of points for each course,

• Instructor’s training- 3 points
• Standard MHFA – 1 point
• Blended MHFA – ½ point
• Short courses (suicide prevention)- ½ point
• Co-training in standard MHFA - ½ point

When you have accumulated your 3 points for that year, your status will remain active, and you will continue to create training for that course. If you do not meet 3 points your status will change to “pause” and you will not be able to create and promote any training.

A trainer's status becomes inactive when they have done enough training for their accredited courses. As inactive, they will not be able to access your dashboard.

No, it does not count.

It directs you to the public calendar of the MHFA India on the website, where you can enroll for any courses that you would like to learn.

As the number of MHFAiders is quickly growing in the country we have dedicated a menu that specifies several services and support systems that first aiders can avail to keep their knowledge up to date.

Click “MHFAider chat forum” on the dashboard - It is a PRIVATE community forum that functions similarly to social media, allowing you to share your expertise and keep up to date on the latest developments in mental health. It is exclusively for MHFAiders in India. All certified and accredited under MHFA standards and blended can have access to the private forum.

You can find here a variety of products branded under the MHFAider name that can be used to promote and enhance the MHFAider's role in the community, college, workplace, etc.

All these policies are important and apply to you and your learners. Kindly read all the policies and become very familiar with them to be able to provide professional services to protect your learners.

while delivering MHFA training may happen that sometimes you may feel overwhelmed by the content, sharing of the learners, or the energy needed to run a successful MHFA training. Any time before training read the distress protocol to keep yourself safe.

A page open to the public where there is information about common mental disorders, a glossary, acts and policies, mental health definitions, and Useful resources for mental health. We aim to provide updated information for Instructors to keep up the knowledge and skills in Mental health. Write to development@mhfaindia.com to suggest topics, info, etc.

FAQS for users which are open to the public to read before or after enrolling for a course. This will help you to find answers to the questions your prospect or your learners may have.

In this dashboard navigation FAQ, you can find the answers or guide on how to use your instructor dashboard.

You will see the answers to the questions about being an MHFA India instructor.

A page where you can find reports, research, updates, and summaries of anything around India and internationally to keep your skills and knowledge in mental health till an update.

Useful materials are useful in training and can be accessed in your dashboard.

Every MHFA announcement appears at the top of your portal or dashboard as a pop-up notification. For further information on the resources, navigate to the dashboard menu and click the option to start reading.

A report card is essentially a visual preview of the Feedback of the participants on the training you have conducted.

Instructors can exclusively view their training feedback overall and filter based on training code and user ID and rating they have given for you.

The report is anonymous to you and for any further information you can reach the MHFA India team.

MHFA India collects the participant’s first name, last name, and official email ID to send the welcome email with course details and login information. We collect the dispatch address to send the training manual to the participants (when applicable). This information is used solely for course communication and the delivery of course materials.

Yes. In addition to the basic details, you may also be required to provide the following information for course enrolment: Date of Birth, Gender, Education, Mobile Number.

Your personal data is stored securely in a MySQL database and is accessible only to authorized personnel involved in course administration. We take appropriate measures to protect the information from unauthorized access, misuse, or disclosure. Your data is used only for course enrolment, communication, and the delivery of course materials.

Our Learning Management System (LMS) is hosted on the Amazon Web Services (AWS) platform where we use advanced and secure routing mechanisms provided by Amazon Route global services. Our private networks are isolated and well-secured within AWS. MHFA™  India respects the confidentiality of data obtained from its learner, and we strive to use the safest and most effective platform to manage and store data, which is used solely to enhance our courses.

Yes, we are having sub-processor to support the Back-End system.

Yes. We have a Non-Disclosure Agreement (NDA) in place with our vendor (Sub-Processor) to ensure that any personal data shared with them is handled securely and used only for the intended purpose.

No. We do not use your personal data for any other purpose. If we need to use your personal data for a different purpose in the future, we will obtain your explicit consent before doing so.

Yes, you can withdraw your personal details at any time. Please contact us by email at operation@mhfaindia.com or call us at +91 73973 83004 to process your request.

We delete your personal data from our local systems once the intended purpose has been completed. However, your data is retained in our MySQL database hosted on AWS for a maximum period of 3 years, if you have completed the course, for the purpose of verification of your certificate or training status. After this period, the data will be securely deleted in accordance with our data destruction policy.

If you complete re-accreditation, your data will be retained for an additional 3 years for the purpose of verification of your certificate or training status. After this period, the data will be securely deleted in accordance with our data destruction policy.  

We have installed paid antivirus software on all official systems to ensure protection against malware, viruses, and other security threats.

Yes. Our organization uses a physical firewall to monitor and protect systems from unauthorized incoming and outgoing network traffic.

Yes. All official systems are protected with strong password policies to ensure secure access and prevent unauthorized use.

Yes. Our organization has enabled Multi-Factor Authentication (MFA) for email access to enhance security and prevent unauthorized login attempts.

Yes. We follow role-based access control (RBAC), where access to internal systems and the MHFA India portal is granted based on the user’s role and responsibilities.

Yes. Our organization has a Business Continuity Policy in place to ensure that critical operations can continue or be restored quickly in case of unexpected disruptions.

Yes. We regularly perform backups of daily working files to ensure data protection and enable recovery in case of data loss or system failure.

No. Our organization has not experienced any security incidents or data breaches in the last 24 months. We continuously monitor our systems and follow security best practices to protect personal and organizational data.

Our Research Consultancy Services are an empirical measurement and evaluation service delivered by our research experts for you to assess:

• To assess your team’s mental wellbeing status.
• To assess the impact of your workplace wellness initiatives (including EAP, digital mental health interventions, workshops, and so on).
• To conduct any other research projects related to mental health or wellbeing.

Yes! MHFA India Recognition Program is a rigorous program, part of a larger initiative by MHFA International, aiming to award big and small organizations across industries for their efforts to build a mentally healthy workspace. It honours them for developing Mental Health First Aid® skills in their staff. The program also acknowledges its commitment to embedding MHFA™ training into the organisation’s culture.  There are 4 tiers of recognition: Champion, Skilled, Advanced, and Master. Your organisation will need to complete a set of actions for each tier in order to be eligible.